>>> I tried again with Tech Support but I think they must be training some people there - I received no help; I knew more about the >>>program that he did in my last try.
Adobe HAD two support groups --Tier 1 (which was outsourced but branded as Adobe) and Tier 2 which were actual Adobe employees. Adobe laid off their entire Tier 2 support staff on December 15 and outsourced this support, in addition to cancelling many of their Tier 1 contracts in favor of "consolidating" them with other less experienced (and cheaper) vendors. I am not surprised that the support you received was poor in quality--FrameMaker support has been abysmal since they laid off the Atlanta and San Jose offices a year and a half ago. But Adobe gets what they pay for (in this case $8.00/hr college students) and it is too bad that the customers who buy their expensive products who suffer. What might be OK for $50 games from Nintendo is simply not acceptable for $300 version of Acrobat.
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Jan 02
TSassoon Re: RE: Acrobat Talk Digest - 12/29/99
Jan 02, 2000; 00:34
TSassoon
Re: RE: Acrobat Talk Digest - 12/29/99
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