>>> I tried again with Tech Support but I think they must be
training some people there - I received no help; I knew more about the
>>>program that he did in my last try.

Adobe HAD two support groups --Tier 1 (which was outsourced but branded as
Adobe) and Tier 2 which were actual Adobe employees. Adobe laid off their
entire Tier 2 support staff on December 15 and outsourced this support, in
addition to cancelling many of their Tier 1 contracts in favor of
"consolidating" them with other less experienced (and cheaper) vendors. I
am not surprised that the support you received was poor in
quality--FrameMaker support has been abysmal since they laid off the Atlanta
and San Jose offices a year and a half ago. But Adobe gets what they pay for
(in this case $8.00/hr college students) and it is too bad that the
customers who buy their expensive products who suffer. What might be OK for
$50 games from Nintendo is simply not acceptable for $300 version of
Acrobat.

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